Terms and Conditions
The current circumstances surrounding the outbreak of Covid-19 are creating a lot of uncertainty. Our clients’ safety and well-being are of the utmost importance and we are working closely with our property owners and travel partners to provide the best service to our clients. To give our clients piece of mind we have new additional terms & conditions for future bookings. Some owners and travel partner offer a full refund some a part, there is also the option to postpone your reservation to the same property for the following season at the same service level, for the same period or equivalent period at no additional charge. Please contact us for further details at firstname.lastname@example.org
Once you have chosen a property verify the availability.
Having verified the availability make the Booking.
When you receive the Booking confirmation email, please check your personal details, Booking dates and Property Name and proceed with the Payment.
The person who make the Booking certifies that he/she is authorized to agree to its terms on behalf of all persons included on the Booking Form, including any persons who may be substituted/added at a later date.
The signatory must be a member of the party occupying the property and must be 18 years or over. Bookings will not be accepted from parties of young people less than 18 years of age. Immediately upon receipt of payment, we will e-mail you a confirmation of Booking. Please note that the booking is not confirmed until we have received the payment.
The payment required to secure a reservation is the total rental price.
Payment we accept only to our Bank account.
1. The easier and faster way is to pay by your Bank
2. You can pay also using your bank card. Follow the link (you will find in checkout) and you can do that through the WISE payment provider. The provider will ask you to verify your identity.
3 . Also, you can pay from your PAYPAL account using the option “payment to bank account”.
The payment should take place 24 hours after the Booking has been made.
The Owner and xxxxxx are entitled to treat your booking as cancelled if you fail to pay on time.
xxxx (referred to in these Terms and Conditions as “we” or “xxxx”) acts as agent for the owners of the accommodation (referred to in these Terms and Conditions as “the Owner(s)”). We accept no liability in relation to any contract you enter into for the accommodation or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any Owner or supplier(s) or other person(s) or party (ies) connected with any arrangements. We are not a property management company. We/the Owner reserve the right to refuse a booking without giving any reason.
The Owner or their representative shall be allowed access to inspect the property prior to your departure. They also have a right to access the property during your stay if urgent maintenance is required. Gardeners and pool maintenance staff may enter the grounds during your stay, normally very early in the morning
Any valuables left at the property are left at your own risk. Neither we nor the Owner are responsible for any loss. When provided, burglar alarms must be activated, safes used and proper care be taken against theft and burglary. It is your responsibility to ensure all doors and windows are closed and locked when leaving the property, or when by the poolside/in the grounds. If theft or damage to the Owner’s property occurs through negligence on your part, the Owner is entitled to seek compensation from you. No refund can be given should you decide to vacate the property as a consequence of a burglary, unless it can be proven that the Owner has failed to inform you of anti-burglary systems in the property.
You are responsible for all members of your party´s travel and health documentation (passports, driving licenses, vehicle registration documents, green card, insurances etc.) and for any consequences arising from failure to carry correct documentation or to comply with all relevant passport or visa requirements.
It is a condition of booking that all members of the party have comprehensive travel insurance, including cover for damage to the property and possible cancellation of your trip. We cannot be held responsible for any problems concerning the insurance or arising out of the organization of insurance.
Arrival is between 5pm and 7pm local time unless previously agreed with XXX. If your arrival is delayed you must inform the person whose details will be provided to you upon payment of the balance. If you arrive after 7pm (without making arrangements to arrive late) you may not be able to gain access to the property until the following day. You must vacate the property by 10 am on the day of departure. If these times are likely to cause you difficulty, please advise us at the time of booking. We will not be able to guarantee any changes can be made after the booking.
In the unlikely event of a significant change or cancelllation of your booking by the Owner, due to force majeure (e.g.natural catastrophies, property burned ,…) we will inform you as soon as possible. If requested and if available we will try to arrange alternative accommodation of a similar type, price, standard and location. Alternatively, we will refund all payments made by you. Any cancellation by you (for whatever reason) must be in writing (this may include e-mail or fax). The effective date of cancellation is the date we receive written notification. If you cancel 10 weeks or more prior to your arrival at the property you will you will have a full refund. If you cancel less than 10 weeks before your arrival at the property then you will receive 50% of the paid amount. We will endeavor to obtain a replacement client for the Owner. If a replacement is obtained, we will then refund all payments made by you, less any difference between the price you paid for the property and the price paid by the replacement client. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Claims must be made direct to the insurance company concerned.
You are responsible for keeping the property and all its contents and grounds in the same state of cleanliness, repair and condition as at the commencement of the holiday. You will be responsible for the payment for any breakages, loss or damage to the property caused by you or members of your party.. The person signing the contract is responsible for the correct and decent behavior of all members of the party. Should you or a member of the party not behave in such a manner, the Owner may use their absolute discretion to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. Neither we nor the Owner will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and neither we nor the Owner will pay any expenses or costs incurred as a result of the termination. Only the persons stated on the completed Booking Form may use the property unless otherwise agreed in advance by us and the Owner. The maximum number of people, including infants allowed at the property may not be exceeded. The Owner has the right to terminate hire without prior notice and without refund or compensation if the numbers are exceeded. We act as an agent for the Owner for the rental of the property. If you intend to organize a function (e.g. party, wedding, cocktail party, photo-shooting etc. ) at the property, you must seek prior permission from us and the property owner. Additional charges and/or an increased security deposit may be sought at the Owner’s discretion.
We accept no responsibility for any descriptions which contain inaccurate, incomplete or misleading information or errors and which have been supplied by the Owner on our website nor can we accept responsibility for any descriptions which contain inaccurate, incomplete or misleading information or errors and which have been supplied by us (as opposed to the Owner) except where this arises out of our negligence or that of any of our employees (providing they were at the time acting within the course of their employment.) We cannot be responsible for ensuring that the property is suitable in all respects or you or any member of your party´s needs. Owners reserve the right to make modifications to the property specification that are considered necessary in light of operating requirements. In the interest of continual improvement Owners reserve the right to alter furniture, amenities, facilities, or any part of any activities, either advertised or previously available, without any prior notice. If we become aware of material changes after your booking has been confirmed we will advise you before departure. Distances given are approximate. Times are approximate, based on driving, not walking. Where an inventory is provided, it is in your own interest to see that this is accurate so that any loss/damage is not wrongly attributed. Please inform us of any discrepancies / malfunctions within 24 hours of arrival, after which time you will be deemed to be responsible.
As we act only as agent for the Owner we cannot accept any liability for any act(s) or omission(s) of the Owner or anyone representing, or employed by, the Owner. Further, we cannot accept any liability for any shortcomings or defects with or in any property as all properties are within the sole control of the Owners. If you have any complaints regarding any services we provide (as opposed to any provided by the Owner), you must inform us immediately in writing and in any event within 7 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to be at fault in relation to any service we provide (as opposed to any service provided by any third party such as an Owner for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to the booking in question. While every effort is made to perform the contract, we cannot accept liability for alteration, delay or cancellation of your holiday because of war, or threat of war, riot or civil strife, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions , action at an airport or port by any governmental or public authority, technical problems relating to transport , airport regulations , temporary, technical, mechanical or electrical breakdown with your accommodation or other circumstances amounting to ´force majeure´ or Acts of God and other similar events beyond our control.
In the event that you are disappointed with the property, you must first contact Unique & Luxury Travel SLU by telephone on the day of your arrival who will then attempt to resolve the problem. Complaints received at the end of the holiday will not be accepted. If you vacate the property before the departure date without notifying our local representative you will not necessarily be entitled to a refund. If the problem was not resolved to your reasonable satisfaction during your holiday, you should put your comments in writing within 7 days of your return. We will forward your written complaint to the Owner and will within reason liaise with the Owner to assist in reaching a satisfactory settlement for all justifiable complaints regarding the property you may have. However, it is your responsibility to take the complaint up with the Owner directly if no satisfactory settlement can be reached. Neither we, nor the Owner can be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond the Owner´s control. In the event that a source of reasonably obvious noise has been in existence prior to your arrival and we are informed of this, we will contact you to inform you of the disturbance. See clause 7. We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, nor for the failure of public utilities such as water, gas and electricity. In the event of discharge our liability shall be limited to the return of the sums paid to us in respect to the unused portion of the holiday calculated on a pro rata daily basis
Payment for additional services have to be paid together with the rental. Linen is included in the majority of properties. This is normally changed at the end of each week. If you require more frequent changes you should request this at the time of booking, for which there may be an additional cost. We recommend that you take your own cot linen for your baby´s comfort and hygiene. Electricity and usually end-of stay cleaning charges are normally included in all prices. Electricity usage is based on average readings of meters in previous rental periods. Excessive usage will also be charged for, particularly air-conditioning in summer and heating in winter. Properties left in an excessively unclean state will incur penalty charges. Garden/pool maintenance is usually but not always included. Heating for swimming pools will be charged extra. In some properties gas/water is extra, but this will be pointed out to you. Items, which are not included in the price, will be pointed out at the time of booking.
Swimming pools may not be available all year round. If your rental period is outside of July and August in Europe please check with us that the pool will be ready for use. We cannot be responsible for low water temperatures at any period. Please note that swimming pools carry their own inherent risks. Upon arrival at the property you and all members of your party must take time to familiarise yourselves with the location, layout, and depths of any swimming pool(s) at the property. Please take note of any pool warning signs, depth markings and other instructions for use, which may be displayed. Young children must not be allowed to wander unaccompanied in the grounds of any property where there is a swimming pool. Any gyms are used at the sole discretion of the party. Children under 16 are forbidden to enter and use a gym.
Spanish law governs this contract and all matters arising out of it. Any dispute, claim or other matter, which arises out of or in connection with your booking, as opposed to your contract with the owner for your actual stay at the property will be dealt with by the Spanish Courts of location of the registered office.
We ask guests to familiarize themselves upon arrival at the property with all health and safety features such as house alarms, fire alarms and extinguishers and swimming pool alarms.
When you visit or register on https://www.fixxxxxom you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
Your information will enable us to provide you with access to all parts of our website and to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning your requests. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties. Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at relax@finxxxxcom. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at email@example.com. We are entitled by law to charge a fee to meet our costs in providing you with details of the information we hold about you.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: firstname.lastname@example.org